Terms and Conditions

Online Store Terms and Conditions
REAGLE – Computer Store, PC & IT Accessories

1. Chapter 1.General provisions, contact with the Store owner
   1. These terms and conditions (the “Terms”) define the rules and conditions for using the online store REAGLE – Computer Store, PC & IT Accessories, available at www.reagle.pl (the “Store”).
   2. The owner of the Store is Reagle Sp. z o.o., with its registered office at: Źródłowa 2/4, 25-335 Kielce, Poland, entered into the Register of Entrepreneurs of the National Court Register (KRS) under KRS number: 0001047278, Tax ID (NIP): 6572980296, REGON: 525845366 (the “Seller”).
   3. The Seller’s contact details are as follows:
      
      Contact address: Źródłowa 2/4, 25-335 Kielce, Poland
      E-mail address: shop@reagle.pl
      Telephone number: +48-781-301-898 (customer phone support hours – see the “Contact” tab).
      Contact point for communication with authorities of EU Member States, the European Commission and the Digital Services Board: shop@reagle.pl. Communication may be conducted in Polish.
   4. These Terms include:
      1. information on the e-commerce service provided by the Seller, which allows customers to purchase goods and digital content or digital services online (i.e. at a distance) through the Store (the “Store Service”);
      2. information necessary to use the above service.
2. Chapter 2.Technical requirements
   1. To use the Store, you need:
      1. a computer or other device with an internet browser,
      2. access to the Internet,
      3. an active e-mail address.
3. Chapter 3.Personal data
   1. The controller of customers’ personal data is the Seller.
   2. All information on the processing of personal data of customers and other users of the Store’s website can be found in the Privacy Policy.
4. Chapter 4.Conclusion of the sales contract, customer account
   1. The Store enables the purchase of goods (the “Goods”) displayed on the Store’s website. Registration / creation of an account is not required to place an order. To place an order, the customer selects the Goods in the Store, adds them to the “Cart” using the appropriate button, and proceeds with the checkout process by choosing the available options (delivery method and payment method).
   2. Product information in the Store, i.e. descriptions and prices, constitutes an invitation to enter into a sales contract within the meaning of Article 71 of the Polish Civil Code, under the conditions set out in these Terms.
   3. To submit an order, the customer must complete all required data in the order form, necessary to perform the contract, and optionally (at the customer’s request) data required to issue a VAT invoice.
   4. If the customer decides to create an account in the Store (the “Account”), registration is performed once. The customer’s e-mail address and chosen password will then be used for subsequent logins. After logging in, the customer can access their order history and will not need to re-enter personal data for future orders.
   5. The customer may terminate their Account at any time, at no cost. To do so, the customer should send a request to: shop@reagle.pl.
   6. By confirming the order using the “Buy and pay” button (or any equivalent wording), the customer:
      1. submits to the Seller an offer to purchase the Goods in accordance with the options selected in the order and these Terms,
      2. accepts the obligation to pay the price of the Goods and the cost of delivery.
   7. A sales contract (the “Contract”) is concluded when the Seller accepts the customer’s order for processing (accepts the customer’s offer), which is confirmed by an e-mail sent to the customer stating that the order has been accepted for processing.
   8. If the Seller is unable to fulfill the order (in whole or in part), the Seller will inform the customer. In such a case the Contract is not concluded. The Seller will also inform the customer of possible alternative solutions, e.g. partial fulfillment of the order or waiting for stock replenishment. If the order was already paid for, and cannot be fulfilled, the Seller will promptly refund the relevant payments to the customer (to the extent the order is cancelled).
   9. The Seller will provide the customer with confirmation of the conclusion of the Contract on a durable medium, at the latest at the time of delivery of the Goods.
   10. The Store is not liable for non-delivery or delayed delivery resulting from the customer providing incomplete / incorrect delivery address details or failing to provide other data necessary for fulfillment of the order.
   11. The Seller reserves the right to suspend order processing if the customer has provided false data or if the data raises justified doubts as to its accuracy. In such a case, the Seller (if possible) will attempt to contact the customer to verify the data.
5. Chapter 5.Prices and payment methods
   1. Prices of Goods are given in Polish zloty (PLN) and are gross prices, i.e. inclusive of VAT.
   2. The delivery cost is shown separately in the Cart, depending on the delivery method chosen by the customer.
   3. Available payment methods are described in the “Payment methods” tab on the Store’s website and are shown to the customer during checkout (in the Cart).
   4. The Store offers the following payment methods:
      1. fast online payment / BLIK / so-called e-wallet payment – via payment platforms:
         • Przelewy24
         • PayPo
      2. cash on delivery – an additional fee of 5 PLN applies,
      3. deferred payment – via an operator indicated at checkout.
   5. If the customer chooses standard bank transfer, payment must be made within 1 day from placing the order. If payment is not made within that time, the Contract is considered not concluded. The previous sentence does not apply where the Seller offers deferred payments / installment payments through an external partner.
   6. If the customer selects “Shoper Payments”, online payment processing for fast transfers and card payments is provided by Autopay S.A.
6. Chapter 6.Delivery of Goods
   1. Delivery of Goods takes place according to the customer’s choice:
      • courier service: InPost Kurier,
      • InPost parcel locker pickup,
      • ORLEN paczka pickup service.
   2. The order is considered fulfilled at the moment the parcel is handed over to the carrier for delivery to the customer. The exact delivery time is determined by the carrier.
   3. Goods are dispatched by the Seller within up to 1 business day, unless a different time limit is clearly indicated in the product description at the time of ordering. Detailed fulfillment times are given in the “Order processing time” section of the Store.
   4. As standard, the Seller fulfills orders within the territory of the Republic of Poland, subject to the delivery costs indicated in the “Delivery time and costs” section of the Store.
7. Chapter 7.Right of withdrawal
   1. A customer who is a consumer or a business customer covered by Article 7aa of the Polish Consumer Rights Act (a “Privileged Entrepreneur”) has the statutory right to withdraw from the sales contract for the Goods, within 14 days of receiving them, without giving any reason, subject to the exceptions described below.
   2. To meet the withdrawal deadline, it is sufficient for the customer to send, within the above 14-day period, a withdrawal statement:
      • electronically to: shop@reagle.pl, or
      • in writing to: Źródłowa 2/4, 25-335 Kielce, Poland.
   3. The withdrawal statement may be submitted using the template form available here: Download the withdrawal form. Use of the template is not mandatory. The Seller will promptly confirm receipt of the withdrawal statement by e-mail.
   4. Then, within the following 14 days, the customer must return the Goods at their own cost to: Źródłowa 2/4, 25-335 Kielce, Poland.
   5. The Seller will promptly, and no later than 14 days after receiving the withdrawal statement, refund to the customer:
      • the price of the Goods; and
      • the original delivery cost to the customer, up to the cost of the least expensive standard delivery method offered in the Store.
   6. The Seller may withhold the refund until the Goods are received back, or until the customer provides proof of having sent the Goods back—whichever occurs first.
   7. The refund will be made using the same payment method used by the customer in the original transaction, unless the customer explicitly agrees to a different solution.
   8. The customer is liable for any diminished value of the returned Goods resulting from handling the Goods beyond what is necessary to establish their nature, characteristics and functioning.
8. Chapter 8.Exceptions to the right of withdrawal
   1. The right of withdrawal does not apply to contracts for the supply of Goods that are:
      1. non-prefabricated, made to the consumer’s / Privileged Entrepreneur’s specifications, or clearly personalized (customized goods);
      2. liable to deteriorate rapidly or with a short shelf-life (perishable goods);
      3. sealed for health protection or hygiene reasons, where unsealed after delivery and thus not suitable for return;
      4. audio or video recordings or computer software supplied in sealed packaging, if the seal was broken after delivery (e.g. a sealed CD opened by the customer);
      5. inseparably mixed, after delivery, with other items due to their nature (e.g. building materials once used);
      6. newspapers, periodicals or magazines, except for subscription contracts;
      7. subject to price fluctuations on the financial market beyond the Seller’s control, which may occur before the withdrawal period expires;
      8. alcoholic beverages, where the price was agreed upon conclusion of the contract, but delivery can take place only after 30 days, and whose value depends on market fluctuations beyond the Seller’s control.
9. Chapter 9.Complaints
   1. The Seller is obliged to deliver Goods that are in conformity with the Contract.
   2. For consumers and Privileged Entrepreneurs, the Seller is liable for conformity of the Goods under the provisions of the Polish Consumer Rights Act. For other customers, the Seller’s liability is based on the Civil Code.
   3. Complaints may be submitted:
      • by e-mail to: shop@reagle.pl,
      • or in writing to: Źródłowa 2/4, 25-335 Kielce, Poland.
   4. The Seller will respond to the complaint in the same manner in which it was submitted (in writing or by e-mail), within 14 days of receiving the complaint.
   5. If the customer is not satisfied with how the complaint was handled, the consumer or the Privileged Entrepreneur may, in addition to pursuing claims before a common court, also use alternative dispute resolution methods.
   6. For this purpose, they may:
      1. request mediation from the relevant Regional Inspectorate of Trade Inspection,
      2. seek assistance from a local (municipal / county) consumer ombudsman or a consumer protection organization,
      3. apply to a permanent consumer arbitration court to settle the dispute arising from the concluded contract,
      4. use the ODR platform (Online Dispute Resolution), which is intended for online dispute resolution between consumers and traders in relation to obligations arising from contracts concluded online. More information about the ODR platform can be found at https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks. Note: This platform will stop accepting new complaints on 20 March 2025, and will cease operation on 20 July 2025.
   7. Additional information about alternative dispute resolution and pursuing claims out of court is available on the website of the Polish Office of Competition and Consumer Protection (UOKiK): https://polubowne.uokik.gov.pl/.
10. Chapter 10.Product reviews
    1. The Store allows customers to submit product reviews (the “Reviews”).
    2. This functionality is available only if the customer uses an external customer satisfaction / review service.
    3. Reviews submitted by customers must be lawful within the meaning of the Digital Services Act (DSA) and comply with good practice. This means it is forbidden to post Reviews that:
       • are unlawful,
       • violate good morals, in particular: contain offensive, pornographic or blasphemous content, or content inciting racial, ethnic or religious hatred,
       • infringe the rights of others, including in particular copyright (economic or moral rights) or privacy rights,
       • contain commercial/advertising content or graphics related to products other than those offered in the Store.
    4. The Seller and/or the external review provider may moderate Reviews. Reviews that violate these Terms may be withheld from publication or removed.
    5. If a Review is blocked or removed, the Seller will inform the customer and provide justification. In such a case, the customer may appeal, as described in Chapter 10, point 6 of these Terms.
    6. Appeals (an “Appeal”) regarding decisions about Reviews may be submitted:
       • by e-mail to: shop@reagle.pl,
       • or in writing to: Źródłowa 2/4, 25-335 Kielce, Poland.
       The Seller will promptly confirm receipt of the Appeal by e-mail (if the person submitting the Appeal provided an e-mail address). The Seller will review the Appeal in the same form in which it was submitted (in writing or by e-mail) within 14 days of receipt.
    7. Any visitor to the Store may submit a notice (a “Notice”) to the Seller if they believe that illegal content, within the meaning of the Digital Services Act (DSA), or content contrary to these Terms, has been posted in Reviews. Such Notices should be submitted electronically to: shop@reagle.pl.
    8. The Seller will promptly confirm receipt of the Notice by e-mail. The Seller will review the Notice within 14 days of receipt and provide justification. The person who submitted the Notice may appeal the Seller’s decision regarding that Notice, following the procedure described in Chapter 10, point 6 of these Terms.
    9. If the person submitting the Appeal is dissatisfied with how the Seller resolved it, they may use out-of-court dispute resolution methods referred to in the Digital Services Act (DSA).
    10. The Seller is not liable for Reviews posted by customers, provided that:
        • the Seller has no knowledge that a given Review contains illegal content, and
        • the Seller acts promptly to remove or disable access to illegal content once becoming aware of it, in particular by promptly reviewing Notices.
11. Chapter 11.Accessibility
    1. This chapter explains how the Store Service meets accessibility requirements.
    2. Both these Terms and the Store’s website are made available electronically in a form that can be read using assistive tools.
    3. The information in these Terms has been prepared in text formats that can be used in alternative and assistive communication. The content can be read using assistive tools. Appropriate contrast, spacing between letters, lines and paragraphs, and sufficiently large, legible fonts (size and typeface) have been applied to support readability, including via zooming and assistive software. The Terms do not contain essential non-text content.
    4. The information in these Terms is provided in a way that ensures perceivability, operability, understandability and compatibility.
    5. Information on how the Store Service meets accessibility requirements can be found in the Accessibility Statement.
12. Chapter 12.Final provisions
    1. Polish law applies to Contracts concluded in the Store. The Contract is concluded in Polish.
    2. Nothing in these Terms excludes or limits any rights of consumers (or Privileged Entrepreneurs) arising from applicable law.
    3. The Seller may amend these Terms at any time. Such amendments apply to orders placed after the new version is published. In the case of (i) previously concluded contracts for digital services or electronic services, and (ii) customers who hold an Account, the customer will be informed of the changes and of the option not to accept the new content.
    4. These Terms are effective from 12-09-2025.

Newsletter Terms and Conditions
for the store REAGLE – Computer Store, PC & IT Accessories

1. Chapter 1.General provisions, contact with the Seller
   1. These newsletter terms (“Newsletter Terms”) define the rules and conditions under which the Seller (“Seller”) – the owner of the online store REAGLE – Computer Store, PC & IT Accessories (the “Store”) – provides the newsletter service.
   2. The newsletter consists of periodic electronic messages sent by the Seller to the e-mail address of a person who has given appropriate marketing consent (the “Subscriber”). These messages include, in particular, commercial information related to the Store and the Seller. They may also include other content related to the Seller’s activities, the Store’s industry, or educational material that, in the Seller’s opinion, may be interesting and useful to customers or potential customers of the Store (the “Newsletter”).
   3. These Newsletter Terms constitute terms of an electronic service within the meaning of Polish law on the provision of electronic services. The Newsletter service is an additional / ancillary service to the Seller’s main activity, namely offering Goods for sale to customers. The Newsletter service is provided free of charge.
   4. The Newsletter Terms supplement the Store Terms. Where an issue is not regulated in the Newsletter Terms, the Store Terms apply.
   5. The Seller’s contact details for matters relating to the Newsletter are the same as for the Store:
      Źródłowa 2/4, 25-335 Kielce, Poland
      e-mail: shop@reagle.pl
      tel.: +48781301898
2. Chapter 2.Technical requirements and functions of the Newsletter service
   1. To use the Newsletter service, you need:
      1. a computer or another device with software capable of receiving e-mail,
      2. an active e-mail address,
      3. access to the Internet.
   2. By using the Newsletter, the Subscriber may receive from the Seller e-mails containing, among other things:
      1. information about new products and promotions in the Store,
      2. discount codes and/or information about other special benefits for Newsletter subscribers,
      3. other content related to the Store’s and Seller’s activities, the Store’s industry, and possibly educational content that, in the Seller’s opinion, may be interesting and useful to customers or potential customers of the Store.
   3. The Seller does not guarantee or commit to any specific frequency of sending the Newsletter. The Seller decides when the Newsletter is sent and what commercial information it contains.
3. Chapter 3.Conclusion of the Newsletter service contract, withdrawal, cancellation
   1. A contract for the Newsletter service may be concluded:
      1. when a visitor to the Store fills out the relevant form on the Store’s website and provides the e-mail address to which they wish to receive commercial information,
      2. during checkout in the Store – if the customer consents to receive commercial information by ticking the appropriate checkbox.
   2. As an incentive to subscribe to the Newsletter, the Seller may offer a bonus (a “lead magnet”), such as a discount code, digital content (e.g. a free e-book), or another benefit for the Subscriber related to the Store’s activity (e.g. one-time free delivery of Goods) (the “Bonus”). Information about any Bonus offered in connection with Newsletter subscription will be displayed on the Store’s website.
   3. The Bonus is sent to the Subscriber at the e-mail address provided at subscription, promptly after the Newsletter service contract is concluded. The Bonus is delivered in an appropriate digital form (e.g. a link to download an e-book, a discount code, or a code to be entered at checkout to receive free delivery).
   4. The contract for the electronic Newsletter service is concluded for an indefinite period. The Subscriber may unsubscribe from the Newsletter at any time, without giving any reason. To do so, the Subscriber must either:
      1. click the unsubscribe link included in each Newsletter message, or
      2. contact the Seller electronically.
   5. The customer also has a statutory right to withdraw from the Newsletter service contract within 14 days of its conclusion.
   6. The Seller may stop providing the Newsletter service at any time, in which case all Subscribers will be notified.
   7. If a Subscriber does not open any Newsletter messages sent by the Seller for more than 6 months, the Seller may (after prior notice) stop providing the Newsletter service to that Subscriber.
4. Chapter 4.Complaints
   1. For consumers and Privileged Entrepreneurs, the Seller is liable for the conformity of the Newsletter service with the contract, in accordance with the Polish Consumer Rights Act. For other customers, the Seller’s liability is based on the Civil Code.
   2. Complaints regarding the Newsletter service may be submitted to the Seller in accordance with the procedure described in Chapter 9, points 3–5 of the Store Terms.
   3. If the Subscriber is not satisfied with how the complaint was handled by the Seller, they may also use out-of-court complaint and redress mechanisms, in line with the procedure described in Chapter 9, points 6–7 of the Store Terms.
5. Chapter 5.Personal data
   1. Full information on the processing of personal data of Store customers, including for the purpose of providing the Newsletter service, is available in the Privacy Policy.
6. Chapter 6.Changes to the Newsletter Terms
   1. The Seller may amend these Newsletter Terms under the rules specified in Chapter 12, point 3 of the Store Terms. If the Subscriber does not accept the new wording of the Newsletter Terms, they may terminate the Newsletter service contract with 14 days’ notice (by contacting the Seller electronically) or with immediate effect (in the manner described in Chapter 3, point 3 of the Newsletter Terms).